Position Summary:
We’re looking for a Technical Senior Manager of SRE to play a central role in the implementation, and maintenance of scalable, secure, and high-performing systems—ensuring our clients’ mission-critical infrastructures remain stable and resilient. If you’re driven by a desire to innovate, excel at operational excellence, and thrive in a collaborative environment, come be part of a team committed to making the world a safer place.
What You'll Do
Allocate approximately 70% of time to hands-on engineering tasks, such as developing new deployments, tooling, and automation scripts to address client needs
Dedicate around 30% of time to leadership duties, including mentoring engineers, ensuring quality deliverables, and managing escalations
Act as the primary escalation contact for complex technical issues, resolving them promptly to maintain high levels of client satisfaction
Monitor and uphold quality standards for engineering work, confirming alignment with internal protocols, compliance regulations, and project milestones
Identify and mitigate risks in partnership with consulting and solutions architecture teams, ensuring regulatory requirements and client expectations are fully addressed
Coordinate day-to-day engineering activities, tracking progress and adjusting resources to meet project goals on schedule utilizing Agile practice methodologies
Help create and implement solutions that improve the practice
What You'll Bring
9+ years in Systems Engineering and Architecture: Involving requirements definition, architecture development, systems integration, and testing.
9+ years in Cloud Computing: Designing, implementing, operating, and automating environments within AWS, Azure, or GCP
9+ years with Infrastructure-as-Code: Hands-on proficiency in Terraform and Ansible for orchestration and automation
SLA and Issue Management: Proven track record of meeting SLAs—particularly regarding availability, response times, and service posture—through effective collaboration and escalation processes
Operational Excellence: Demonstrated success driving continuous improvement via KPIs and best practices for operational support
Governance and Compliance: Experience guiding the creation of Infrastructure-as-Code solutions, governance models, and alignment with standards such as FedRAMP or other security frameworks
Team Leadership: Proven track record of managing teams (6–8 contributors), focusing on career development, goal setting, project oversight, and daily guidance
Regulatory Audit Prep: Prepared and coached teams for client-facing compliance audits with third-party auditors
Project Definition and Documentation: Lead efforts of defining, planning, and documenting key Managed Services projects and initiatives; tracked outcomes against established goals
Managed Services Expertise: Familiarity with ticket management systems and meeting SLA requirements in a managed services environment
Cloud & Automation: Extensive experience with AWS, Azure, or GCP; deep knowledge of Terraform, Ansible, GitLab, and CI/CD technologies
Technical Collaboration: Proven ability to collaborate with Site Reliability Engineers and cross-functional teams, facilitating team problem-solving and performance improvements
Soft Skills: Strong interpersonal, organizational, and problem-solving skills; effective at building client trust
Documentation & Communication: Capable of creating technical diagrams and comprehensive written documentation; able to convey complex ideas clearly
Professionalism & Autonomy: Demonstrated ability to work both independently and as part of a team with a professional attitude and demeanor
Security Mindset: Critical thinker capable of balancing stringent security and compliance requirements with mission objectives
Consulting Experience: Previous roles in technical consulting for external clients
High-Availability Environments: Exposure to 24x7 operational settings or large-scale and high-availability system support
Encryption and Hardening: Demonstrated expertise implementing SSL, PKI, FIPS 140-2, and enforcing security baselines such as CIS Benchmarks and DISA STIG
Further Cloud and Security Specialization: Additional hands-on work with container orchestration (Kubernetes), advanced threat detection, or enterprise endpoint security
REQUIRED CERTIFICATIONS
Relevant Professional Cloud Certification (for example, AWS Solutions Architect, Azure Solutions Architect, or GCP equivalent)
PREFERRED CERTIFICATIONS/SKILLS (NOT REQUIRED) • Additional advanced or specialty Cloud Certifications (for example, AWS DevOps Engineer, AWS Security Specialty, Azure Security Engineer)
CISSP (Certified Information Systems Security Professional) or comparable cybersecurity certification
