Sr. Customer Experience Manager (US)

Position Summary:

Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges.

Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term

Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.

Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation

Integrates best practices in a discipline with others and/or applies advanced technical skills

7 years hands-on experience within marketing research defining and implementing CX measurement protocols

Demonstrated ability to influence business objectives to improve the customer experience

Developed analytic skills with ability to use data to influence others

Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges

Expertise with Excel, PowerPoint, and Power BI

Bachelors degree in business, mathematics, or the sciences

Understanding of the healthcare industry

Previous experience working successfully in a SaaS organization

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

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