As an Associate Agent, you will work virtually from your home office, reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.
What You Will Do (Essential Responsibilities):
Review identity documents for administrative and legal accuracy
Quality-assess images captured by the customer
Assess whether the document is authentic/fraudulent
Check the accuracy of information already in the system
Extract document data and input into the system
Classify document types
Identify key document security features
Who You Are (Soft Skills & Attributes):
A collaborative, detail-oriented individual
Continuous learner who values a new challenge
Effective communicator
Highly focused, with exceptional attention to detail
Calm and composed under pressure
Committed to ongoing personal and professional development
Punctual, reliable, and highly conscientious
What Do You Need (Required Knowledge, Skills & Abilities):
Strong IT literacy
Strong accurate typing abilities
Able to work towards targets and performance metrics
Comfortable adapting to frequent procedural updates
Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
Eligible to work in the Netherlands
Three references (employment or academic)
What Would be Nice (Preferred Skills & Experience):
Previous office experience in administration or data entry
An understanding of GDPR
Criminology background
Working knowledge of the KYC industry
Working Schedule:
Dependent on shift pattern
Some weekend, evening and bank holiday availability required
8-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
