AI Product Specialist- Resolve- Nexus Black

About Resolve

Resolve is our high-volume implementation product. Where some of our AI products are about getting one hard, high-value thing exactly right, Resolve is about putting an AI-driven workforce to work across an entire operation, doing tasks that are individually modest in value but done at extraordinary scale. That combination of scale and reliability is what our customers are buying, and it's what this role is built around.

The role

This isn't the generalist Product Specialist role. It's built specifically for Resolve, and whilst it absolutely requires strong product thinking and the ability to represent a customer's requirements in the product, it also encompasses a lot more: more sales, more hands-on delivery, and full accountability for the gap between what a customer is shown and what they actually get.

You'll work directly alongside sales, not just supporting the pitch, but engaging prospects yourself, understanding their day-in-the-life, and building that day into a working Resolve experience they can see themselves in. You'll voice the gaps between what a customer needs and what Resolve does today, so Product can make the call on what's worth building. And once a deal closes, you're the one who takes it live: configuration, access, production setup, all the way to a successful go-live. What you demonstrated is what you deliver; anything genuinely beyond Resolve's reach gets handed to AI engineering as a scoped delta, not dumped on them wholesale.

Once a customer is live and succeeding, your job there is done. Ongoing account ownership sits with another team, and you hand off cleanly and move on to the next challenge.

What you'll do

• Engage prospects directly. Do the ride-alongs, learn their day-in-the-life, and represent it back to them inside Resolve, so they see we heard them, not just that we sold to them.
• Voice the delta. Where a prospect's requirement goes beyond what Resolve does today, capture it clearly and bring it to Product to weigh against the opportunity.
• Own delivery end to end. Take a closed deal from demo to production: access, configuration, and a live customer getting real value, with no gap between what was promised and what's delivered.
• Scope the true exceptions. Get the customer 90–95% of the way live yourself. Package only the genuine edge cases as a clear, well articulated delta for AI engineering, specific enough that they don't have to guess what you mean.
• Hand off cleanly. Get the customer live and set up for success, then step back and let the account/adoption team take the relationship forward, and move on to the next challenge.