Service Renewal Specialist

Who you will work with

Arista seeks to add a Service Renewal Specialist located in Mexico to work closely with our sales team, partners, and customers in order to quote renewals and convert them into bookings. The position reports to the Service Renewals Manager. Arista Networks is a fast growing, multi-award winning company which has pioneered and delivered software-driven cloud networking solutions for large data centre storage and computing environments.

We continue to grow as a company and have an exciting opportunity to join Arista’s Sales Operations Team. This role will primarily focus on driving renewal revenues in a fast paced Cloud computing environment within agreed SLA while providing a superior customer experience. This role will include interacting with customers and the whole Arista contract to cash team and it is envisaged the successful applicant will contribute in all areas of Sales
Operations.

What you will do

• In this role, you will work as part of the Service Renewals Team to proactively quote renewal opportunities. You will be responsible for meeting with stake holders and facilitating a smooth & on-time renewal process.
• Ensuring all Installed Base records are correct and up-to-date, this includes working with Sales Reps/Customers/Partners on reconciliations.
• Proactively preparing renewal quotes to ensure customers have the opportunity to renew before their support expires, this includes working closely with Sales Reps and Customer to understand their requirements and responding appropriately.
• Responding on a timely basis to queries relating to support, renewals and Installed Base queries.
• Follow-up on customer related issues, including processing RMA requests and updating the Installed Base and Service Contract to correct errors.
• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.
• Clearly understand all product offering, subscription and renewal licensing models. Enter orders every quarter so as to stay up to date with Order Management and be ready to assist when required.
• Process purchase orders received from Arista’s partners and end- customers and produce commensurate Arista Sales Orders.
• Updating SFDC and assisting Sales Management.
• Other duties/projects when required; particularly to help achieve SOX compliance and to meet the sales operations team SLA.