Systems Administrator, Salesforce
To enhance our team, we are seeking an experienced Systems Administrator to lead the evolution and optimization of our Salesforce CPQ environment
Position Overview:
In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As our Salesforce CPQ specialist, you will be the architect of our "quote-to-cash" efficiency, ensuring our sales and financial systems are scalable, intuitive, and high-performing. You won't just manage a database; you will translate complex business needs into elegant technical solutions that directly enable Panopto’s growth.
How You’ll Contribute:
In this role, you will have the opportunity to…
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Architect Scalable Solutions: Gather requirements from across the business and translate them into Salesforce best practices, specifically focusing on CPQ configuration and workflows.
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Optimize the User Experience: Oversee user and license management while designing page layouts, record types, and custom objects that prioritize Clarity Over Complexity.
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Drive Process Automation: Identify inefficiencies and build automated solutions that improve data quality and track the metrics that matter most to our leadership.
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Ensure System Integrity: Maintain the "source of truth" by monitoring integrations (like Marketo, Outreach, and DocuSign) and adhering to strict data management best practices.
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Empower the Team: Develop documentation and lead training sessions to ensure every Panopto team member is equipped to use our systems effectively.
How We Thrive:
You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity". Our IT team operates on the principle of Thrive Together—we support one another through complex deployments and value a culture where every voice helps us solve our most intricate challenges.
The Foundation for Success:
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Mastery of Salesforce: You bring 4+ years of hands-on Salesforce administration experience and hold your Salesforce Certified Administrator credential.
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CPQ Expertise: You have a deep understanding of the CPQ lifecycle; a Salesforce CPQ Specialist Certification is a significant "force multiplier" for this role.
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Operational Ownership: You Act with Ownership, handling workload under pressure and meeting deadlines while managing the full software development life cycle.
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Strategic Relationship Building: You are a strong communicator who can collaborate with stakeholders in Finance, Sales Ops, and Support to build Collective Wisdom.
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Technical Curiosity: You are familiar with Zapier and modern sales tech stacks, always seeking to Elevate the Craft through continuous learning.
What Success Looks Like:
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Within 6 Months: Complete a comprehensive audit of the current Salesforce CPQ configuration, resolve the existing backlog of support cases, and establish a streamlined change management process.
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Within 1 Year: Deliver a fully automated "quote-to-cash" enhancement that measurably reduces manual data entry for the Sales team and improves reporting accuracy for Finance.
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Your Legacy: You will have built a world-class, scalable Salesforce ecosystem that serves as the backbone for Panopto’s expansion, characterized by "simple elegance" and high user adoption.
Join Panopto and help us design the future of knowledge sharing. As our Systems Administrator, you won’t just manage access and troubleshoot issues—you will be the architect of a seamless, high-performance ecosystem that empowers our global team to do their best work. We are looking for a specialist who views system optimization as a craft and complex problem-solving as an opportunity to deliver 'Clarity Over Complexity.' If you are ready to own the technical backbone of a customer-centric leader and turn system efficiency into a competitive advantage, we invite you to elevate your career with us.