Remote Source

    Client Success Manager

    PeopleGrove
    Remote
    Full-Time
    Mid (3-6 yrs)
    Customer Success & Support
    Posted on July 23, 2025
    Client Success Manager
    Location: Remote | Type: Full-Time | Team: Client Success
    PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
    About the Role
    As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
    What You’ll Do
  1. Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
  2. Bridge implementation to launch by configuring platforms and training users
  3. Lead regular client meetings and health reviews
  4. Respond to client inquiries with enthusiasm and precision, exceeding SLAs
  5. Capture insights and feedback to support product enhancements
  6. Represent our brand at conferences, campus visits, and webinars
  7. Cultivate client champions for case studies and community engagement
  8. Maintain meticulous records in Salesforce and Vitally
  9. Embrace coaching and continuously deepen your product and industry knowledge
  10. Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
  11. Proactively identify churn risk, and produce and execute success plans
    12. Who You Are
  12. 2+ years of experience in customer success or service within B2B SaaS
  13. Tech-savvy and quick to master new platforms
  14. Clear communicator who loves solving problems creatively
  15. Professional, empathetic, and detail-oriented
  16. Adaptable and energized by change
  17. Familiarity with CORE ELMS or CORE CompMS (a plus)
  18. Experience in healthcare, tech, or higher ed (bonus!)
  19. Project management skills and CRM experience (extra points!)
  20. Bachelor’s degree required
    21. Please note, this is a US-based full-time role.
    Perks & Benefits
  21. Competitive salary + annual bonus
  22. Flexible PTO and hybrid/remote work options
  23. Full medical, dental, and vision coverage
  24. 401K with generous company match + financial planning
  25. Company-paid life and disability insurance
  26. Collaborative and purpose-driven culture
    27. Apply for this position

    Company:  PeopleGrove

    Provides a platform for higher education institutions to support student success, alumni engagement, and career mentorship.
    Remote-First Company
    51-200 employees
    Education & E-Learning
    HQ: United States
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