Position Overview:
The Manager, Sales Operations (B2C) provides strategic and operational leadership for frontline B2C sales operations, with ownership of execution, optimization, and governance of sales processes that drive revenue performance and scalability. This role is accountable for performance management, operational standards, CRM integrity, workforce planning, and cross-functional alignment.
This position serves as a key partner to Sales Leadership, Finance, HR, and Systems teams, translating business objectives into effective operational execution while ensuring consistent performance, compliance, and data accuracy across the organization.
What You'll Do:
Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities.
Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability.
Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives.
Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans.
Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment.
Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements.
Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning.
Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets.
Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards.
Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting.
Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks.
Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements.
Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives.
Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans.
Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations.
What You'll Need to Succeed:
4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment
Proven experience leading teams and driving operational performance
Strong CRM expertise (HubSpot preferred) with a data-driven approach to decision-making
Excellent communication, organizational, and cross-functional leadership skills
