Director, Global Partner Leader - Wipro

ServiceNow | Global Partnerships & Channels (GPC)

ServiceNow is seeking a transformational Director, Global Partner Leader (GPL) to lead one of our most strategic global partnerships — Wipro. This is a rare opportunity to shape the future of enterprise transformation at scale, driving a multi-dimensional partnership that accelerates ServiceNow's growth to $15B+ while redefining how ServiceNow and Wipro co-create value for customers and the broader ecosystem.

About the Role

This is not a relationship management role — it is a transformation leadership role. The GPL will architect and lead a bold, AI-powered, multi-directional partnership model across ServiceNow and Wipro. You will operate at the intersection of executive influence, commercial leadership, and breakthrough innovation — driving outcomes that neither organization could achieve alone.

You will lead with AI in everything — from how you run the business to how you design joint go-to-market motions, co-create solutions, and unlock new business models. The ideal candidate is a builder, an influencer, and a catalyst who thrives in complexity and moves large organizations to act.

Primary Responsibilities

Revenue & Pipeline Leadership Own and accelerate NNACV targets through Sourced and Influenced revenue motions — sell-to, sell-with, and sell-through. Lead deal-level collaboration between ServiceNow and Wipro on must-win pursuits, driving new logos and pipeline expansion at scale.

AI-Led Partnership Transformation Embed AI at the core of the partnership — from joint GTM strategy and solution design to operational cadence and decision-making. Continuously identify opportunities to replace manual processes with AI-driven, scalable motions. Champion an AI-native operating model across both organizations.

Multi-Directional Ecosystem Strategy Lead a 2-way to 4-way partnership model — driving integrated collaboration across ServiceNow, Wipro, hyperscalers, and ecosystem partners. Design and execute joint business plans that create compounding value across all parties, not just bilateral outcomes.

Breakthrough Co-Innovation Drive co-innovation and co-creation at the frontier — identifying new industry-specific use cases, joint IP, and transformative solutions that differentiate both ServiceNow and Wipro in the market. Move beyond enablement to genuine business model innovation.

Executive Influence & Organizational Transformation Navigate and influence complex, matrixed organizations at the most senior levels — within Wipro, ServiceNow, and across the ecosystem. Build deep executive trust, align competing priorities, and mobilize large organizations around shared goals and breakthrough ambitions.

Joint Business Planning & Governance Develop and execute multi-year joint business plans encompassing co-marketing, enablement, co-delivery, and business transformation. Establish world-class governance and executive sponsorship frameworks with committed targets, shared metrics, and rigorous business review cadences

Field & Cross-Functional Alignment Serve as the primary advocate for the partnership across ServiceNow's field sales, product, customer success, marketing, and C-suite. Ensure consistent, high-impact partner engagement across every function and geography.