Clinical Training Specialist

Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.

Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.

Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.

Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.

Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).

Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager.

Use rubrics, checklists, and competency tools to document learner progress and escalate concerns regarding readiness for independent work.

Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback.

Prepare and use existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.

Make updates to decks and facilitator notes (e.g., correcting screenshots, refining examples, clarifying steps) while ensuring changes remain aligned with the approved workflow and documentation in the Clinical Resource Center (CRC).

Surface content gaps or inconsistencies you see during training (e.g., slide doesn’t match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.

Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).

Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions.

Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you’re seeing in learner performance and experience, and to validate where additional coaching or clarification is needed.

Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective.

Champion a “Spirit of Inquiry” by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation.

During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on high-complexity clinical teaching and stakeholder interactions.

Lead or co-lead baseline operational sessions (e.g., navigation of training environments, structured documentation practice, non-clinical workflows) when appropriate to free up Senior bandwidth.

Adhere to and reinforce capacity rules and surge protocols defined by the Manager and Senior Trainers (e.g., ratio rules, blackout dates, backup facilitator coverage).