Manager, Onboarding Manager

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Onboarding Manager will serve as the central point of contact, fostering strong relationships and aligning all parties to deliver a successful onboarding process for new clients. This role is essential in creating a seamless and best-in-class client experience by ensuring clear communication, setting expectations, and coordinating stakeholders throughout the onboarding journey for new clients.

What you will do

• Client Onboarding Leadership:• Act as the primary liaison for new client relationships, providing guidance and support from initiation to completion of onboarding.• Set and communicate clear timing, funding, and process expectations with clients and stakeholders.• Stakeholder Communication:• Lead all communication with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.• Collaborate with cross-functional teams to address client needs, resolve issues, and ensure deliverables are met.
• Weekly Onboarding Calls:• Schedule, host, and lead weekly onboarding calls with all new clients and relevant stakeholders.• Provide status updates, discuss project milestones, and address questions or concerns.
• Process Management:• Develop and maintain detailed onboarding plans, ensuring all tasks and milestones are tracked and completed on time.• Identify and resolve roadblocks to maintain momentum and deliver a smooth onboarding experience.
• Client Experience:• Continuously monitor the onboarding process to ensure a superior client experience.• Gather feedback from clients and stakeholders to identify areas for improvement.

Skills and Abilities

• Key Competencies• Client-focused mindset with a commitment to delivering exceptional experiences.• Ability to build strong relationships with clients and internal teams.• Detail-oriented and proactive in identifying and resolving issues.• Skilled at leading discussions and driving alignment across diverse groups.

Education Qualifications

• H.S. Diploma or General Education Degree (GED) • Bachelor’s degree in business administration, communications, or a related field (or equivalent experience). Preferred. preferred

Experience Qualifications

• 3-4 years Proven experience in client onboarding, project management, or account management roles.• Exceptional communication, interpersonal, and organizational skills.• Strong problem-solving and conflict-resolution abilities.• Ability to manage multiple projects and stakeholders in a fast-paced environment.• Proficiency in project management tools and CRM platforms is a plus. required

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The estimated salary range for this position is $95,000.00 to $115,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.