Learning Programs Specialist (1 year Contract)

Learning Programs Specialist 

Team: Customer Experience (CX), Education Services 
Reports to: Senior Manager, Education Services 

Role Summary 

We are looking for a highly organized and detail-oriented Learning Programs Specialist to support our global education programs. This role plays a critical part in ensuring the seamless execution of customer education, academic programs, and internal enablement initiatives. 

You will act as the programmatic backbone across multiple learning platforms and programs, helping deliver high-quality learning experiences for students, customers, and internal teams. 

Key Responsibilities 

Academic Program Support (SparkED) 

• Respond to inquiries from professors and students regarding SparkED licenses in a timely and professional manner 

• Review and analyze blocked verification requests (SheerID), providing clear guidance and actionable feedback to users 

• Ensure a smooth and positive experience for academic users engaging with SparkED 

Technical Enablement Support 

• Manage the technical enablement inbox, triaging and responding to internal inquiries with accuracy and clarity 

• Coordinate and schedule internal enablement sessions, including: 

• Managing stakeholder calendars 

• Sending session invitations, recap emails, and tracking participation 

• Support the delivery of high-quality internal training experiences 

• Coordinate end-to-end onboarding for new hires within internal technical teams, ensuring a smooth transition through self-service digital learning and system access 

• Collaborate with Revenue Operations to design and maintain learning completion dashboards, ensuring data accuracy to effectively measure and demonstrate enablement impact 

• Drive continuous improvement in scheduling, documentation standards, and operational efficiencies 

Learning Management & Content Operations 

• Upload and maintain learning content across platforms, ensuring accuracy, consistency, and quality 

Customer-Facing (Docebo LMS): 

• Publish Instructor-Led Training (ILT), digital learning, and video content 

• Ensure courses are properly configured, tested, and accessible 

Internal Platforms (Seismic / Galaxy): 

• Upload and maintain internal enablement content 

• Ensure content is well-organized, up to date, and easy to discover 

Qualifications 

• 2-3 years of experience in learning operations, program coordination, customer support, or a related role within a services or education organization 

• Strong organizational skills and attention to detail 

• Excellent written communication skills (clear, professional, and user-friendly) 

• Ability to manage multiple workflows and prioritize effectively in a fast-paced environment 

• Comfort working across multiple systems and tools (e.g., LMS platforms, shared inboxes, scheduling tools) 

• A proactive mindset with a focus on improving processes and user experience 

Nice to Have 

• Experience with LMS platforms (e.g., Docebo, Seismic, Galaxy) 

• Familiarity with academic programs or student verification tools (e.g., SheerID) 

• Experience supporting internal training or enablement programs