Associate Director - ServiceNow Technical Architect

Position Overview

Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

• Deep technical expertise
• Strong consulting acumen
• Proven experience implementing large-scale digital service management transformations

The candidate should have:

• 14+ years of total industry experience
• 4+ years of experience on the ServiceNow platform
• Strategic thinking with a pragmatic, delivery-focused mindset
• Strong analytical, problem-solving, and decision-making abilities
• Proven leadership, mentoring, and team enablement capabilities
• A client-centric approach
• Excellent written and verbal communication skills

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
• Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
• Provide technical leadership to Developers, Business Analysts, and Administrators
• Conduct design reviews and code quality audits
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements