Advisory Solution Consultant - Intelligent Automation

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.

Who you are:

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

You bring:

• A passion for AI — you experiment with it daily and stay ahead of emerging trends
• A builder's mindset — you've built use cases on the platform and know how to iterate fast
• Executive presence — you've presented to C-suite stakeholders and held the room
• Technical depth with consultative instincts — you know when to go deep and when to zoom out
• Resilience in ambiguity — you thrive when the playbook is still being written

What you’ll do:

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes