Where does this role fit in?
We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.
You’ll enjoy daily interactions with our globally distributed workforce, solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives, contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.
You won’t just keep the lights on. You’ll help shape how we evolve.
UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.
What will you do?
Run daily, weekly, and periodic IT and security checklists, with a focus on Google SecOps/Chronicle monitoring
Perform health checks across GCP infrastructure, SaaS applications, and security tooling (alerts, compliance, CI/CD pipelines)
Troubleshoot security or infrastructure issues, document fixes, and raise follow-up actions
Collaborate with DevOps and InfraOps on platform-level and security-related issues
Identify and propose security and platform improvements as you gain business context
Implement automation, security tooling, and platform enhancements to strengthen cloud and SaaS environments
Contribute to scripts, dashboards, and operational improvements with a focus on security and compliance
Feed insights from day-to-day work into long-term IT security and operational strategy
Occasionally assist with IT support tasks across systems, hardware, and software
Prioritize tasks effectively and align timelines with stakeholders
What will you bring?
Practical experience in IT and security operations across cloud infrastructure (GCP) and SaaS environments
Hands-on knowledge of Google SecOps/Chronicle for threat detection and incident response
Strong understanding of identity and access management (Okta), including SSO/MFA, SCIM, and RBAC concepts
Familiarity with automation platforms (Zapier, N8N) and scripting (Bash, PowerShell, Python) to streamline tasks and improve security operations
Experience managing and integrating enterprise SaaS applications in a security-conscious environment
Exposure to infrastructure-as-code tools like Terraform or similar, or willingness to learn
Thoughtful, empathetic approach to end-user support across globally distributed teams
Hands-on experience managing laptop fleets (macOS and ChromeOS)
What will give you an edge?
Exposure to SOC/SOC2 frameworks and compliance practices
Experience spotting trends in incoming attacks and unusual system activity
Ability to investigate logs and identify anomalies beyond standard monitoring
What's in it for you?
Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance
