Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

ABOUT THE ROLE

The Manager, Software Engineering – Developer Productivity leads a team focused on improving how engineers build, test, and deliver software across Genesys. This role is responsible for creating scalable tooling, automation, and development workflows that reduce friction, increase velocity, and improve software quality.

You will drive a cohesive developer experience by standardizing tools, enabling self-service capabilities, and integrating AI-powered development workflows that help teams ship reliable software faster.

WHAT YOU’LL DO

Developer Experience & Tooling

• Design and deliver internal developer platforms, CI/CD pipelines, and reusable tooling that streamline code development, testing, and deployment workflows
• Standardize development environments and workflows across teams using tools such as GitHub, CI/CD automation, and testing frameworks to reduce setup time and inconsistencies
• Improve developer onboarding and day-to-day productivity by creating self-service capabilities, documentation, and paved paths for common engineering tasks

Automation, Quality & AI Enablement

• Implement automation across the software development lifecycle, including build, test, and release processes, to reduce manual effort and improve delivery speed
• Integrate AI-assisted development tools (e.g., code generation, testing automation) to enhance developer efficiency while maintaining code quality and security standards
• Establish and monitor quality metrics (e.g., build success rates, test coverage, deployment frequency) to identify bottlenecks and drive continuous improvement

Engineering Leadership & Adoption

• Lead, mentor, and grow a team of engineers focused on developer productivity, setting clear priorities and measurable outcomes
• Partner with platform, security, and application teams to align tooling and workflows with enterprise standards and engineering needs
• Drive adoption of developer productivity tools and practices by engaging teams, gathering feedback, and iterating on solutions based on usage and impact

WHAT YOU BRING

Required Qualifications

• Experience leading engineering teams focused on developer productivity, DevOps, or platform engineering
• Strong experience with CI/CD systems, version control (e.g., GitHub), and automated testing frameworks
• Experience improving software delivery performance using metrics such as deployment frequency, lead time, and change failure rate
• Familiarity with cloud-native development environments and infrastructure (e.g., AWS or similar)
• Ability to drive cross-team adoption of tools and standards through influence and collaboration

Preferred Qualifications

• Experience integrating AI-powered developer tools (e.g., code assistants, automation tools) into engineering workflows
• Familiarity with observability and testing tools (e.g., Playwright, Honeycomb, or similar)
• Experience in large-scale SaaS or distributed engineering organizations
• 8-10years of relevant experience.

KEY SKILLS

• Developer Experience (DevEx)
• CI/CD & Automation
• AI-Assisted Development
• Software Quality & Testing
• Engineering Leadership

BUSINESS IMPACT

• Increases engineering velocity by reducing friction in development, testing, and deployment workflows
• Improves software quality and reliability through standardized tooling, automation, and measurable quality practices
• Enables scalable, consistent developer experiences that support rapid innovation across the organization

#LI-GR1
#LI-Hybrid
#LI-Remote
 

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.