Training Specialist

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in Mexico. Applications from candidates outside this region will not be considered.

Job Overview

Essential Duties & Responsibilities:

• Training Delivery
  • Facilitate live virtual and in-person training sessions for clients, partners, and internal teams
  • Deliver onboarding programs for new customers and advanced training for existing users
  • Adapt delivery style to different audiences
• Instructional Design & Content Development
  • Design and maintain training materials such as eLearning modules, guides, videos, and help articles
  • Translate complex software functionality into clear, user-friendly learning experiences
  • Continuously update content to reflect product enhancements and client feedback
• Product & Subject Matter Expertise
  • Develop deep knowledge of Mitratech Governance & Risk Solutions and use cases
  • Partner with Product and Professional Services teams to stay aligned on updates and roadmap
• Client Enablement & Adoption
  • Support Customer Success goals by improving product adoption
  • Assess client training needs and adjust training materials to address pain points
  • Track training effectiveness using feedback, usage data, and performance metrics
• Collaboration & Cross-Functional Support
  • Work closely with Implementation, Customer Success, Support, and Sales teams
  • Contribute to the knowledge base content
  • Participate in webinars and optimizations occasionally
• Continuous Improvement
  • Evaluate training programs and implement improvements based on data and feedback
  • Stay current with trends in risk technology and adult learning methodologies

Requirements & Skills:

• Experience
  • 2–5+ years in training, instructional design, or customer enablement roles
  • Experience working with SaaS platforms, preferably in legal tech, compliance, or enterprise software
  • Experience training legal professionals or working in legal operations is strongly preferred
• Instructional Design
  • General understanding of adult learning principles and instructional design methodologies
  • Experience with eLearning authoring tools (e.g., Articulate, Captivate, or similar)
  • Ability to create engaging content in various formats
• Communication & Presentation
  
  • Excellent verbal and written communication skills
  • Strong presentation and facilitation abilities across technical and non-technical audiences
  • Ability to simplify complex concepts clearly and effectively
• Technical Skills
  
  • Familiarity with LMS platforms and training analytics tools
  • Comfort working with web-based applications, databases, and workflow tools
• Analytical & Organizational Skills
  
  • Ability to manage multiple projects and priorities simultaneously
  • Strong attention to detail and problem-solving skills
• Collaboration & Adaptability
  
  • Strong interpersonal skills and ability to work cross-functionally
  • Adaptable in a fast-paced, evolving product environment
  • Self-motivated with a proactive approach to learning and improvement

Education:

• Bachelor's Degree

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.