Profee Support Specialist
The Professional Coding Support Specialist provides customer-facing support to users of TruBridge’s Professional Coding software. This role supports HIM and coding professionals by answering questions related to coding workflows, system navigation, and application usage. The specialist takes ownership of user inquiries, documents interactions, and ensures timely resolution while maintaining compliance with coding standards and healthcare regulations.
This role is ideal for a professional (pro-fee) coder or HIM professional who enjoys problem-solving, helping others, and working in a software-supported environment.
Key Responsibilities
Respond to user inquiries related to TruBridge Professional Coding software via phone, email, or ticketing system
Assist users with coding workflow questions and proper use of the application
Take ownership of user issues and see them through resolution
Document all interactions and resolutions clearly and accurately
Collaborate with internal teams to escalate or resolve issues when needed
Maintain compliance with HIPAA and applicable healthcare regulations
What This Role Is / Is Not
This Role Is:
A customer support role for professional coding software users
Focused on coding workflows and application usage
Ideal for HIM or professional coding professionals
This Role Is Not:
An IT or technical support position
Responsible for hardware, servers, or network troubleshooting
A software development or engineering role
Qualifications
Professional (pro-fee) coding or HIM experience
Familiarity with CPT, ICD-10-CM, and professional coding workflows
Strong communication and customer service skills
Comfort working with software applications and documenting user issues