Technical Sales Engineer focused on Tier 1 Service Provider Customer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Join Ciena as a Sales Engineer, working on-site at a Tier 1 service provider’s headquarters location three or more days per week. You’ll become a trusted advisor to customer contacts, from working to executive levels, supporting the service provider’s sales and product management teams, including engagements with their end customer. This is a technical role positioning new technology proposals, the creation of network designs, engineering documentation and quotes to help win new business. This candidate will:

• Act as a trusted technical advisor to service provider customers, building durable, value‑based relationships
• Collaborate closely with Account Managers to translate customer requirements into solution designs using Ciena’s portfolio – hardware, software and services
• Deliver compelling, yet clear and easy to follow technical presentations and demonstrations that communicate both technical capabilities and business value
• Maintain strong awareness of market trends and portfolio evolution to articulate differentiated value
• Create quotes, engineering documentation, BOMs and templates for customer quotes using Excel and other tools

The Must Haves:

• Highly motivated, with strong interpersonal skills excellent presentation/communication skills and ability to handle competing priorities.
• Strong knowledge of the Ciena portfolio including RLS, Waveserver, Navigator, Planner Plus and SAOS
• Must be able to create optical network designs using Planner Plus
• Strong technical leadership skills with the ability to influence stakeholders to deliver objectives.
• Strong written and verbal communication, proven record of presenting technical solutions to all levels
• Technical background in optical networking, including network engineering and sales engineering roles.
• Deep understanding of service provider optical networking trends such as pluggable optics and the impact of AI on service provider networks
• Bachelor’s degree in engineering
• Minimum 5 years experience in Sales Engineering or working at a Tier 1 service provider / Architectural experience with Service Providers.
• Must be in Dallas, TX three or more days per week without the need for travel

Assets:

• Familiarity with 4G and 5G wireless networking, xRAN and front/mid/backhaul network systems.
• Familiarity with automation, analytics, and AI usage in networking operations
• Industry certifications would be a plus

The annual total target compensation pay range for this position is $111,700 - $178,400 USD.  This includes both base and incentive compensation

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.