The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed.
Key Responsibilities
Independently own operational alignment for assigned client accounts
Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
Partner with clients to align operational expectations with internal capabilities and constraints
Monitor operational performance indicators and inventory health to identify emerging issues or deviations
Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
Track action plan progress and validate effectiveness over time
Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
Develop agendas, reporting narratives, and discussion materials tailored to client priorities
Lead client discussions with confidence, professionalism, and consultative presence
Document meeting outcomes, decisions, and action items, ensuring clear follow-through
Serve as a consistent and reliable operational presence for assigned client accounts
Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
Advocate for client needs while balancing enterprise standards and scalability
Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
Apply Client Alignment methodologies and standards consistently across assigned accounts
Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
Contribute to process improvement initiatives, workflow refinement, and documentation updates
Support onboarding and knowledge transfer for new team members as needed
Other duties as assigned
Requirements and Qualifications
Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
Foundational understanding of operational workflows, data interpretation, and client support models
Strong written and verbal communication skills with the ability to convey operational information clearly
Demonstrated ability to independently manage client relationships and operational discussions
Strong analytical skills with the ability to interpret data and translate it into actionable insight
Excellent written and verbal communication skills, including client-facing presentation experience
Proven ability to influence without authority in cross-functional environments
Timely and regular attendance
Equivalent combination of education and experience will be considered
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Special Considerations and Prerequisites
Practices and adheres to EnableComp’s Core Values, Vision and Mission.
Consultative mindset with a focus on problem-solving and continuous improvement
Strong organizational skills and attention to detail
Ability to receive feedback and apply it to improve performance and professional growth
Professional presence appropriate for client-facing interactions
Willingness to learn and adapt in a dynamic, evolving operational environment
Demonstrated ability to escalate issues appropriately with clarity and confidence
Provides revenue cycle management in healthcare and complex claims resolution, revolutionizing these areas for healthcare providers to ensure maximum rightful revenue.
