Netsuite Support & Optimization (PPS) Senior Consultant

Philippines

Full-Time

Senior (7+ yrs)

Customer Success & Support

Posted on July 24, 2026

The Support & Optimization Senior Consultant is responsible for delivering high-quality NetSuite support and optimization services to our clients. This individual will work closely with the Support & Optimization Manager and Lead to resolve support tickets, implement configuration improvements, and ensure an excellent client experience across NetSuite financial and operational modules.

What You'll Do

Manage and resolve support tickets throughout the full lifecycle, from initial receipt and triage to resolution and customer communication

Support the full optimization lifecycle, including scoping, configuration, testing, and implementation of NetSuite enhancements

Collaborate with the Support & Optimization Manager and Lead to ensure client objectives are met on time and within scope

Work directly with clients to understand and resolve support issues, or reconfigure NetSuite to meet their expectations across financial modules and accounting workflows

Identify support risks and issues and escalate appropriately, contributing to mitigation strategies

Ensure support tickets are documented, prioritized, and resolved within agreed-upon timeframes, maintaining client satisfaction

Participate in post-engagement reviews to capture lessons learned and contribute to continuous improvement of service delivery

Serve as a NetSuite subject matter resource for clients and internal teams, providing guidance on operational and accounting-related configurations

Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards

Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

What You'll Bring

Bachelor's degree in Business, Accounting, Finance, or related field

NetSuite Suite Foundation, Administrator, or ERP Consultant Certification preferred, or equivalent experience

Working knowledge of accounting principles and financial processes (GL, AR, AP, financial reporting)

3+ years of experience working with NetSuite, including support, configuration, or implementation experience

Consulting firm experience preferred

Solid organizational and task management skills, with the ability to manage multiple concurrent tickets and projects

Strong communication and interpersonal skills, with the ability to build relationships with clients and collaborate effectively with internal teams

Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation

Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards

Strong analytical and problem-solving skills, with the ability to diagnose and resolve NetSuite configuration issues

Must be based in the Philippines; this is a fully remote role

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Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.

Apply for this position

Company: CrossCountry Consulting

Provides customized finance, accounting, human capital management, risk, operations and technology consulting services to leading organizations facing complex change.

501-1000 employees

Consulting & Strategy

HQ: United States

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