Entrata’s Product Education Manager (PEM) is who we rely on to onboard and provide continued education to our customers. The PEM plays a critical role in driving the adoption of our platform. As part of our Product Education team, this role requires the ability to improve the end user’s experience and create advocacy by delivering world-class training. We need enthusiastic and creative people who can transfer knowledge and motivate our customers to retain information with fun, highly engaging, and effective training.
*If you are located in Utah, this would be a hybrid role.
Responsibilities
Define, create, and implement custom training programs for customers based on their specific needs.
Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees.
Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers.
Concisely convey technical content to a broad range of user profiles.
Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people.
Operate independently to manage all aspects of curriculum development and training delivery.
Travel up to 50% of the time domestically with the possibility of international travel.
Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals.
Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ.
Minimum Qualifications
2+ years of software or sales training experience
Excellent time management skills
Ability to travel up to 50% domestically with the possibility of international travel
Preferred Qualifications
Bachelor's Degree in Education, Business, Communications, or a related field
Experience in the multi-family industry
Understand and apply fundamental concepts of adult learning to all lessons and presentations; find fulfillment in teaching
