Account Coordinator

AHEAD

~$113,750 - $211,250Market Estimate

United States

Full-Time

Mid (3-6 yrs)

Sales & Business Development

First posted 146 days ago

Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Roles and Responsibilities

Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking

Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:

Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers

Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines

Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders

Collaborate with Product Engineering department to resolve engineering change request orders as follows:

Analyze customer requests to ensure Engineering has all the information needed to complete requests.

Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customers

Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback

Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions

Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal

Perform other related duties as assigned and required by Customer Service Manager

Qualifications

Ability to become a trusted partner to external clients, resulting in increased revenue

Ability to understand/analyze client needs and link them to company oﬀerings

Ability to be a self-starter who can work independently but also understands the value of being an eﬀective team player and collaborative partner

Strong verbal and written communication skills

Ability to easily build rapport at all levels with both internal and external clients

High level of attention to detail and exceptional organizational skills

Excellent time management and multi-tasking skills

Ability to adapt and react to quick changes

Ability to work independently on projects

Ability to work eﬀectively and eﬃciently under pressure

Minimum of two years’ experience working in a high volume, fast-paced sales environment required

Minimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

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