Bilingual Director Operations- China, Taiwan, Hong Kong & Macao

We have an exciting opportunity for a Director of Operations supporting China, Taiwan, Hong Kong and Macao.  This role provides leadership to the regional Operations team as well as the Franchise Groups in China and Taiwan to achieve short and long-term business unit and functional objectives. Align with IDQ HQ on key strategic initiatives to drive operational excellence, including introducing new operating platforms, processes and procedures to establish World Class operations in operating performance metrics. Champion new operating concepts and formats to step change operating performance and drive compelling unit economics.

Provide step change leadership around the franchisee support model and field operating structure to drive improved productivity and better operating performance.

Be a champion in testing and adopting new AI enabled technology, robotics and high efficiency operating models to Dairy Queen. Support cross functional efforts to support base growth and changes in the competitive landscape.

Key Accountabilities Include:

• Provide strategic direction and leadership for Operations. Identify, champion and lead franchisees on emerging operating trends, applying next generation equipment and     technology.  Lead operations strategy to deliver high return on investment operating models that support long term labor efficiency, reduce operating overheads and a compelling and differentiated on premise, off premise and digital Consumer experience.

• Work with cross functional peers to support regional activation and implementation of new operating platforms and initiates. Provide thought leadership on applying kitchen automation and AI enabled operating systems to drive step change efficiencies.
• Help review the existing operating practices, key roles and responsibilities to optimize the organizational structure and redefine Operations engagement with franchisees, transitioning from tactical support to leading strategic change.
• Support effective relationships with all members of the international team, franchisees and vendors.  Works closely with the International regional leaders to identify emerging brands, operating best practices to develop leading operational know-how.  
• Present information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established regional and corporate goals and support our One China initiatives.
•  Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training, Development and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations and ensuring operational impacts and complexities are considered.
• Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards.  Ensure compliance with IDQ policies and standards.