PT- e-Live Verification Phone Agent- Remote

This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

Part-Time - Live Verify Phone Agent (Remote)

Important: Please complete your application on the same computer you intend to use for work. The application includes required compatibility testing and is not mobile-friendly.

Agents support U-Haul's TruckShare 24/7 program by reviewing customer information, IDs, and selfies to approve rentals and help prevent fraud. This is a phone-focused customer service role that includes inbound/outbound calls, customer chats, and verification sessions in a fast-paced, high-volume environment. Successful agents can multitask, navigate multiple systems, identify potential fraud concerns, and deliver excellent customer service while assisting multiple customers simultaneously. Candidates should be able to effectively manage stress, remain adaptable, and maintain performance standards in a fast-paced environment.

Essential Functions

• Review customer information and verification documents

• Verify identity and rental eligibility

• Handle inbound and outbound customer calls

• Support customers through phone, chat, and online verification tools

• Document customer interactions and verification outcomes

• Meet quality, accuracy, and productivity standards

Requirements

• 1+ year of customer service experience (high-volume phone experience preferred)

• Strong communication, problem-solving, and multitasking skills

• Comfortable navigating multiple systems simultaneously

• Strong attention to detail and decision-making abilities

• Reliable attendance and punctuality

Pay & Benefits

• Starting pay: $16/hour

• Growth opportunities up to $19/hour within 6-9 months based on performance and attendance

• Eligible bilingual agents may earn $18/hour after passing bilingual assessments

• Comprehensive part-time benefits including Medical, Dental, Vision, Rx Savings, and 401(k)

Availability Requirements

• Minimum 25 hours of availability per week

• Must be available to work Saturday and Sunday (6 consecutive hours each day)

• Must be available Friday, Saturday, and Sunday

• Schedule commitment required for the first 6 months

• Holiday availability required

• Hours and schedules vary based on business needs

Current Priority Shifts (Arizona Time)

• 5:00 PM - 11:00 PM AZ

• 1:00 PM - 7:00 PM AZ

• 3:00 AM - 9:00 AM AZ (limited need)

Education Program

• Virtual Instructor-led education followed by hands-on experience and ongoing coaching

• Phone calls are introduced early in education

• Full 90-day training commitment required

• Consistent attendance, camera on participation, and professionalism are essential

Current Education Class

• Start Date: 10/27/2026

• Schedule: 2 weeks: Tuesday, Wednesday, Friday, Saturday & Sunday

• Hours: 8:00 AM - 2:00 PM (Arizona Time)

Work-From-Home Requirements

• Quiet, professional, distraction-free home workspace

• Reliable high-speed internet with Ethernet connection

• Childcare/dependent care arrangements in place during working hours

• Camera participation required during training and meetings

• Virtual backgrounds are not permitted

Technical Requirements

• Windows 11 PC

• 16GB RAM minimum (32GB recommended)

• SSD with available storage

• Webcam and wired USB headset

• Internet speeds:

• 50 Mbps download minimum

• 5 Mbps upload minimum

• Under 100ms ping

Application Requirements - Must be included in your application to be considered:

• Screenshot of your results for the Computer Specs test

• Screenshots of your scores for the in your Facial Recognition Assessment

• Complete Criteria Assessments: Live Verify: 4 Part Assessment

Applications are not currently accepted from Residents of: CA, CO, MD, MA, OR, RI, NJ, WA, or the District of Columbia or outside of the US.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.