Senior ERP Implementation Consultant

What you’ll do:  

• The Senior Consultant is responsible for providing strategic and operational consulting services to Acumatica customers following their go-live phase.
• This role serves as a trusted advisor to long-term customers, helping them maximize their Acumatica investments through continuous business process optimization, adoption guidance, technical consultation, and relationship management.
• The ideal candidate combines strong functional ERP expertise with the ability to discuss technical architecture, integration, reporting, and system enhancements.

Roles and Responsibilities: 

• Serve as a trusted advisor for assigned ERP customers post go-live
• Act as a customer’s advocate within the organization to ensure successful outcomes that drive customer satisfaction.
• Conduct regular business reviews to under customer objectives and upcoming initiatives
• Providing continuous functional and business process consulting to help customers improve their Acumatica usage.
• Assess current processes and recommend best practices to help improve efficiency
• Provide insights into customers into existing and upcoming new features in the new Acumatica versions.
• Discuss and advise on the system architecture, integrations, reporting, workflows and customization strategies
• Guidance on Upgrade
• Proactive performance management of customer’s environment
• Partner with support, engineering, services and ISV teams to address customer needs
• Communicate customer feedback to the product teams to influence future product enhancements
• Support Customer Success teams in helping to identify upselling license opportunities