LATAM - Senior Campaign Resolution

SENIOR CAMPAIGN RESOLUTION & OPERATIONS LEAD — Remote (LATAM)

• Location: Remote (LATAM)
• Type: Full-Time Contractor (starts with a 3-month trial period)
• Pay: $1,200 USD/month during trial, up to $1,500 USD/month after trial
• Top Requirements: Escalation management, complex B2B negotiation, executive autonomy, and process standardization
• Language: English (CVs in English required)

ABOUT RUVIXX

At Ruvixx, we are on a mission to protect intellectual property on a global scale. We partner with leading software providers to drive compliance and anti-piracy campaigns, using data-driven insights to ensure fair play in the market.

WHY JOIN US

• High-impact autonomy: Operate at a senior level without constant supervision, shaping a brand-new strategic pilot program from its inception.
• Global exposure: Develop expertise in international business, data analytics, and strategic negotiation across multiple active campaigns.
• Operational leadership: Act as the critical filter and resolution engine that directly relieves management workload.
• Remote culture: Work from anywhere in LATAM alongside a resilient, dynamic, and forward-thinking team.

WHAT YOU'LL DO

• Act as the ultimate resolution engine for highly complex or technically "burned" cases that initial engagement teams cannot unblock.
• Take ownership of internal escalations to strategically offload operational workload from the management team.
• Manage investigations and negotiate directly with business stakeholders, including key contacts in Brazil, to close compliance cases.
• Analyze cross-campaign workflows to identify bottlenecks and implement global process cleanups.
• Standardize internal escalation structures to bring consistency and functionality across the organization.
• Shape and perfect the structure of this innovative pilot position as it scales.

WHAT YOU BRING

• 4+ years of experience in complex B2B negotiations, escalation management, or strategic dispute resolution.
• Exceptional analytical and problem-solving skills to navigate and unblock stalled or technical cases.
• High executive maturity and the ability to operate with superior autonomy under pressure.
• Proven track record of standardizing processes and bringing structure to chaotic workflows.
• Business-level English (written and spoken) with highly persuasive communication skills.
• Bonus points for: Previous experience in compliance, anti-piracy, or intellectual property.

Ruvixx is an equal-opportunity employer. We hire based on merit, skill, and fit — and we welcome applicants from all backgrounds.