GSelector & Selector Support Specialist

iHeartMedia

                                                                             

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The World's Largest Broadcast Software Provider.

 

RCS Worldwide is home to four industry-defining brands: RCS, Media Monitors, Mediabase, and Florical Systems — serving the broadcast, music, and media intelligence markets across 120 countries. Every day, thousands of radio and television stations around the world rely on RCS technology to stay on air, sound great, and compete in a rapidly changing landscape.

 

Here is what makes us different:

 

We are the company behind the scenes of media that billions of people consume every day. When a song plays on your favorite radio station, when a song charts in the music industry, when a TV network stays on air without a second of downtime — there is a good chance RCS technology played a role. Our portfolio touches every corner of the media ecosystem, from playout and music scheduling to international advertising intelligence and airplay analytics.

 

We are a global team passionate about the industry we serve and moving with the speed and ambition to lead it forward.

 

If this opportunity excites you, but your experience doesn't align perfectly with every qualification, we encourage you to apply. At RCS Worldwide, we know that great talent comes from many different backgrounds and experiences. We're committed to building an inclusive, collaborative workplace where people can grow, contribute, and make a meaningful impact.

                                                                              

What We Need:

• We are looking for people with experience as a Program Director or Music Director in a Radio or TV Programming environment. You will be an expert in GSelector, Selector, and other music scheduling programs. You have a passion for creating expertly curated music logs across all formats. Knowledge of Zetta or NexGen is a plus.
• You're empathetic to users and can easily put yourself in their shoes.
• You are technically adept and able to quickly learn new products, tools, and technologies.
• You have strong prioritization skills. You understand the pressures of working in live radio and television and know what to do when the off-air call comes in.
• You are motivated, goal-oriented, flexible, and able to work both independently and collaboratively while meeting deadlines.
• You have an inquisitive mindset and strong attention to detail. Ideally, you possess well-developed troubleshooting and investigative skills. You can simplify and deconstruct customer-reported issues into their component parts and evaluate them systematically.
• Professional fluency in Spanish is required. The ability to communicate effectively in both Spanish and English is essential.
• This role may require evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs.

                                                                             

What You'll Do:

• Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.

• Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues. Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.

• Partner with customers to optimize software performance by diagnosing challenges, recommending best practices, and implementing effective solutions.

• Work alongside a team of more than 100 professionals to provide timely, accurate support across a wide range of topics, from music scheduling and broadcast automation to SQL Server administration, GPIO integration, and advanced scheduling workflows.

• Host customer onboarding training sessions and workshops for users of varying technical skill levels, promoting product features, adoption, and operational success.

• Continuously expand technical expertise and industry knowledge through professional development, training opportunities, and hands-on experience with emerging technologies and broadcasting solutions.

                                                                             

What You'll Need:

• Demonstrated commitment to delivering exceptional customer service and fostering a collaborative, team-oriented environment.

• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, Word, and remote collaboration tools.

• Working knowledge of network infrastructure concepts, including LAN/WAN connectivity, TCP/IP, DNS, VPNs, and firewall fundamentals.

• Strong understanding of Microsoft Windows operating systems, SQL Server, and related troubleshooting techniques.

• Experience supporting, administering, or troubleshooting software applications in client/server, cloud, or hybrid environments.

• Radio and/or television broadcast industry experience, with an understanding of live operational workflows and time-sensitive environments.

• Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions.

• Excellent interpersonal skills with the ability to collaborate across technical and non-technical teams.

• Professional verbal and written communication skills, including the ability to explain complex technical concepts to diverse audiences.

• Ability to effectively manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a fast-paced environment.

• Experience using ticketing, customer support, or incident management systems is a plus.

• Ability to travel occasionally (less than 10%) for customer training, onsite support, industry events, or team meetings, as business needs require.

• Bilingual Spanish and English communication skills required.

                                                                             

What You'll Bring:

• Demonstrates respect, professionalism, and inclusivity in all interactions, fostering a positive and collaborative work environment.
• Maintains a strong understanding of job responsibilities, products, systems, and industry best practices, while continuously expanding technical expertise.
• Communicates with colleagues, promoting collaboration, knowledge sharing, and team success.
• Applies strong analytical and problem-solving skills to identify root causes, evaluate solutions, and resolve complex technical and operational challenges.
• Works independently with minimal supervision, effectively prioritizing tasks and managing time in a fast-paced environment.
• Actively identifies opportunities for process improvement and contributes ideas that enhance team efficiency, service quality, and customer satisfaction.
• Demonstrates exceptional customer service skills through professional communication, empathy, patience, and diplomacy when interacting with customers and colleagues.

Compensation:

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$30.77 - $38.46

                                                                             

Location:

VIRTUAL, NY

                                                                             

Position Type:                                                                                             

Regular

                                                                             

Time Type:

Full time

                                                                             

Pay Type:

Hourly

                                                                             

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options
• Company provided and supplemental life insurance (pursuant to the collective bargaining agreement if applicable)
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow our employees to more easily volunteer in their community
• A 401K plan
• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

                                                                             

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Click Here to learn about the San Francisco Fair Chance Ordinance .

Our organization participates in E-Verify.  Click here to learn about E-Verify.