What's the opportunity?
As our Strategic Operations Manager, you will play a pivotal role in driving operational efficiency, scaling processes, and supporting strategic initiatives across the organization. The ideal candidate is a strategic thinker, detail-oriented executor, and skilled collaborator passionate about delivering impactful outcomes.
What will I be doing?
Act as the right-hand person to the regional manager, supporting daily operations, decision-making, and strategic initiatives across the region.
Lead and manage high-impact, cross-functional strategic projects that drive growth, efficiency, and scalability in the region.
Build and maintain strong relationships with key external partners, including acquirers, banks, regulators, and other stakeholders.
Analyze market dynamics, identify growth opportunities, and collaborate with internal teams (Product, Operations, Finance, Legal) to execute country strategies.
Support the regional manager in managing relationships with key merchants, identifying expansion opportunities, and ensuring exceptional service delivery.
Proactively identify, prioritize, and lead initiatives to improve the overall merchant onboarding experience and reduce time-to-revenue.
Drive the onboarding process for new merchants, ensuring all regulatory, compliance, and operational requirements are met efficiently and in accordance with local laws.
Collaborate closely with the Legal and Compliance teams to ensure adherence to local regulatory frameworks, including licenses, tax requirements, AML, and KYC obligations.
Work alongside the Compliance team to develop and implement robust frameworks for transaction monitoring and fraud prevention.
Monitor tax regulations and coordinate with internal and external tax advisors to ensure compliance and identify opportunities for optimization.
Analyze country performance metrics, including Total Payment Volume (TPV), revenue targets, budget execution, and growth pipelines and translate insights into actionable business recommendations.
Collaborate with Finance and FP&A teams to ensure budget accuracy and alignment with regional growth targets.
Identify underperforming segments or countries and design turnaround strategies.
Identify bottlenecks in merchant activation and processing go-lives; proactively work with relevant teams to resolve issues and accelerate time-to-market.
Be the regional owner for internal audit preparation and follow-ups.
Develop and refine operational playbooks, frameworks, and best practices for country operations, with a focus on scalability and standardization.
Prepare business cases and recommendations to support strategic decisions, including market entries, partnership opportunities, and product launches.
Actively participate in regulatory meetings and industry forums, representing dLocal and strengthening our presence in the country.
Act as an ambassador of dLocal’s culture and values, both internally and externally.
What skills do I need?
Minimum of 5 years in operations management, strategy, or a related role
Experience in the Payments Industry, Fintechs, and Digital Banks
Familiarity with all business functions, including Legal, Finance, Product, and IT
Proven ability to manage large-scale projects and deliver results in a fast-paced environment, with a track record of top performance.
Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI).
Open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
Fluent in written and verbal English
Availability to travel
Ability to establish a relevant business network
