Internal Sales Manager
Job Details:
Job Description:
We are seeking a dynamic and strategic Manager of Internal Sales Representatives (ISR) to lead and develop a high-performing ISR team. This role is pivotal in supporting the Sales organization’s mission to identify new opportunities and convert them into design wins and revenue. The ISR Manager will drive operational excellence, ensure alignment with field sales and business units, and act as a key liaison with distribution partners to enhance customer engagement and satisfaction.
Key Responsibilities:
Team Leadership & Development
Lead, coach, and mentor a team of Inside Sales Representatives to achieve performance targets and career growth.
Foster a culture of accountability, collaboration, and continuous improvement.
Sales Strategy Execution
Translate the Sales Leader’s vision into actionable plans for the ISR team, focusing on pipeline generation, design win conversion, and revenue realization.
Align ISR activities with the broader sales strategy, including engaging with Business and Operation units to operationalize strategic support.
Operational Excellence
Oversee the Lead-to-Order process, ensuring timely and accurate execution of opportunity management, forecasting, quoting, and order fulfillment.
Drive CRM and data hygiene best practices to maintain accurate opportunity and design registration records.
Customer & Partner Engagement
Serve as a key escalation point for customer and distributor issues related to the lead to order process.
Strengthen relationships with key accounts and distribution partners to ensure seamless support and responsiveness.
Cross-Functional Collaboration
Partner with Field Sales, FAEs, Product Marketing, Operations, Finance, Business Operations, Business Management, and Legal to resolve complex issues and support strategic initiatives.
Support Quarterly Business Reviews (QBRs) and internal reporting with data-driven insights and recommendations.
Process Improvement & Scalability
Identify and implement process improvements to enhance efficiency, scalability, and customer satisfaction.
Champion the use of tools and automation to streamline ISR workflows.
This position reports to Regional Sales Leader
Qualifications:
Bachelor’s degree in Business, Engineering, or a related field; MBA is a plus.
5+ years of experience in sales operations, inside sales, or customer-facing roles, with at least 2 years in a leadership capacity.
Proven ability to lead teams in a fast-paced, matrixed environment.
Strong understanding of the semiconductor or high-tech industry, preferably with experience in FPGA sales.
Excellent communication, analytical, and problem-solving skills.
Proficiency in CRM (e.g., Salesforce), Excel, and ERP systems.
Success Metrics:
ISR team performance against pipeline, design win, and revenue targets.
Customer satisfaction and issue resolution turnaround.
Forecast accuracy and CRM data integrity.
Team engagement and development.