This critical role is charged with helping Dunkin’ build sustainable, profitable growth in new and emerging markets and establish the brand as a stronger growth player outside of core markets. As Dunkin’ expands its footprint in priority markets, the Franchisee Growth Consultant (FGC) will serve as the field execution leader for the Emerging Markets support model, helping franchisees strengthen local execution, improve readiness, create market-level demand, and blunt competitive expansion from other beverage and QSR players. With a focus on building strong foundational network systems and restaurant operations, this role works closely with field partners across Training, Marketing, Development, and Analytics to support a unified franchisee and brand growth strategy. The position helps franchisees build the capabilities required to scale, with a focus on creating and capturing demand, improving operational readiness, and accelerating profitable growth and market maturity through a high-touch support model.
RESPONSIBILITIES
EDUCATION QUALIFICATIONS
Minimum: High School Diploma or GED. Preferred: Bachelor degree in Business, Marketing, Operations, Hospitality or related field.
EXPERIENCE QUALIFICATIONS
7+ years in franchising, multi-unit operations, business consulting, training, development or marketing. Franchise consulting and restaurant leadership experience preferred.
REQUIRED KNOWLEDGE, SKILLS OR ABILITIES
Strategic growth planning, franchisee coaching, cross-functional leadership, analytics, business acumen, communication, influence without authority and market development expertise.
DIRECT REPORTS
Up to 3 if Applicable
TRAVEL REQUIRED
Up to 60% travel.
SUCCESS MEASURES
Success will be measured by AWS growth, transaction growth, development readiness, market penetration progress, new store performance, and franchisee accountability against required commitments.