Pricing Operations Senior Analyst

ServiceNow is seeking an exceptional Pricing Operations Senior Analyst to drive pricing and packaging readiness across the ServiceNow product portfolio. In this role, you will own the end-to-end operational rollout of pricing and packaging for major releases and interim updates, including requirements gathering, cross-functional planning, policy documentation, enablement, and launch. You will partner closely with Business Units, Product Readiness, CRM, and Sales Finance to translate pricing strategy into executable operations.

What you get to do in this role:

• Lead the day-to-day pricing operations including intake, prioritization, and execution of pricing change requests

• Serve as a trusted advisor to the field on ServiceNow pricing and product models, product configuration, programs, and policies

• Recommend ways to evolve pricing frameworks, processes, and operations to improve decision quality, sales velocity, deal desk scalability, customer satisfaction, and customer success

• Drive business model and pricing process innovation to accelerate growth

• Help strengthen sales effectiveness and compliance with global pricing policies and pricing framework scalability

• Build productive relationships and feedback loops with Legal, Finance, Sales, and Product teams

• Plan and execute process improvement initiatives across pricing governance, approvals, and exception handling

• Serve as the primary point of contact for product managers and partner teams navigating the pricing and portfolio review process in service of launching new products or updating existing products

• Own pricing and portfolio review documentation, including keeping all policies current, accessible, and clearly communicated to all relevant stakeholders