Senior Principal Technology Consultant-Security Operations

What you get to do in this role:

The Customer Outcomes Technical Consultant (TC) designs processes, built on ServiceNow, to achieve customers' desired outcomes. The TC provides expertise related to the processes enabled by the ServiceNow platform.

· Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.

· Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.

· Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.

· Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.

· Provide feedback to product development to improve the product based on experiences gained with customers.

· Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.

· Play an important part of the Now Assure offering working with ServiceNow Partners.

· Support the professional development of others through means of mentoring

· Seen as an expert across the industry and an active contributor of leading practices.

· Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows