The Strategic Account Manager is an experienced account manager responsible for proactively developing client relationships to sustain and increase revenue. Duties include handling customer inquiries, finding solutions, and working relentlessly with other departments to ensure an exceptional customer experience. Focus is primarily on larger or strategic, key accounts and partnerships.
Major Responsibilities:
Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive, consistent engagement and regular business reviews, solution discussions, and strategic planning.
Partner with customers to understand business goals, identify challenges, and deliver solutions that drive long-term success
Manage renewals through completion, including pricing discussions, contract negotiations, contracting activities, and identifying cross-sell and upsell opportunities.
Manage contract negotiations, pricing discussions, and identify cross-sell and upsell opportunities
Establish customer success goals, coordinate successful onboarding, monitor account health, and accelerate customer time-to-value
Drive ongoing product adoption and customer engagement to support retention and long-term growth
Collaborate with Sales, Customer Success, Product, and internal stakeholders to resolve customer needs and deliver an exceptional customer experience
Provide strategic insights, presentations, and recommendations that strengthen customer relationships and business outcomes
Maintain accurate account documentation while managing multiple priorities in a fast-paced, results-driven environment
Education & Experience:
3+ years of experience in Strategic Account Management, Account Management, Customer Success, Sales, or a related customer-facing role required
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferred
Experience managing strategic customer relationships, renewals, contract negotiations, and revenue growth opportunities
Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills
Excellent written and verbal communication, presentation, negotiation, and interpersonal skills
Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes
Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment
Proficiency with spreadsheet, presentation, CRM, and data analysis tools
Continuous learner with a collaborative, customer-focused mindset and a passion for creating mutually beneficial outcomes
Demonstrated initiative, accountability, and persistence with the ability to independently drive customer outcomes in a fast-paced, results-driven environment.
