Remote Source

    Technical Account Manager (xMatters)

    Everbridge
    United States
    Full-Time
    Mid (3-6 yrs)
    Customer Success & Support
    Posted on July 22, 2026

    xMatters’ cloud-native Digital Operations solution enables any business process or application to
    automate the response to critical IT incidents. This includes automating on-call, two-way
    communications (push, voice, email, SMS, etc.), automating triage and even automating remediation
    steps. With over a decade of experience in rapid communication, xMatters serves more than 1,000
    leading global firms to ensure business operations run smoothly and effectively during incidents such as
    IT failures, product recalls, natural disasters, dynamic staffing, service outages, medical emergencies and
    supply-chain disruption. xMatters is part of the greater Everbridge organization with offices worldwide.


    We seek a dynamic individual with experience in software consulting and services who is interested in
    being part of an excellent team and company culture. We all pitch in and help wherever we can for the
    success of our customers, projects and ultimately xMatters, while possessing the ability to work
    independently with clients to drive adoption, maturity, and direct clients through best practices.
    This experienced individual will act as a technical consultant to partner with the Client team driving the
    deployment and adoption of xMatters software. Our Technical Account Management engagements
    encompass a blend of technical implementation and strategic, consultative assistance, helping clients
    identify and realize value from xMatters products.


    What you'll do:
  1. Develop technical and business subject matter expertise in xMatters use cases and products
  2. Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
  3. Develop insights, observations and meaningful conclusions to help solve client business problems
  4. Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
  5. Manages client expectations and scope of activities
  6. Oversight assistance to client administrators to best meets the customer’s needs
  7. Support minor integration development updates
  8. Assists in the scoping of activities and effort for Consulting engagements
  9. Identifies areas of improvement for xMatters and is proactive in building the solutions
  10. Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

    11. What you'll bring:
  11. 3+ years in professional services/software consulting and implementation
  12. 3+ years managing projects, client relationships, technical account management or similar
    experience
  13. Excellent verbal & written communication for both technical and business content at all levels
    within an organization
  14. Proven expertise in developing and deploying technical solutions
  15. Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
  16. Strong project planning and organizational skills
  17. Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)
  18. Ability to work independently with a high degree of integrity and accountability
  19. Experience in DevOps, ITIL, IT Service Management a plus
  20. Solid understanding of Incident Management processes, especially Major Incident Management
  21. Understanding of Event Management/Observability processes
  22. Understanding of collaboration tool integration and processes
  23. Technical experience in the following:
    o Agile deployment processes
    o Experience working in SaaS/cloud environments
    o REST Web Services
    o Java/JavaScript
    o XML
    o Data transformation / ETL
    o Experience within Unix and Windows environments
    24. Apply for this position

    Company:  Everbridge

    Provides enterprise software applications that automate organizations' operational response to critical events to keep people safe and businesses running
    1001-5000 employees
    Software & IT Services
    HQ: United States
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