Adoption Issue Advisor - Business Analytics - Evernorth - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. 

The Adoption Issue Advisor plays a critical role in advancing transformation by identifying, prioritizing, and resolving barriers that affect adoption across people, process, and technology. This strategic individual contributor partners across teams to bring visibility to issues, align stakeholders around the highest-value solutions, and accelerate progress toward business outcomes. This is an exciting opportunity for someone who thrives on connecting insights to action and helping organizations move forward with clarity and speed.

Responsibilities

In this role, you will help shape adoption success by driving issue resolution, influencing priorities, and creating transparency across complex initiatives:

• Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders.
• Analyze root causes, business impact, and trends to prioritize the issues that most affect transformation outcomes and operational performance.
• Drive alignment across technology, program, operations, and adoption teams to accelerate fixes, enhancements, and timely decision-making.
• Build dashboards, scorecards, and other reporting tools that provide clear visibility into issue status, risks, and resolution progress.
• Translate findings into actionable insights and communicate recommendations to leaders and partners in a clear, compelling way.
• Identify systemic breakdowns and improvement opportunities that strengthen adoption, support continuous learning, and improve long-term results.

Required Qualifications

• High School Diploma or G.E.D.
• 8+ years of experience using data and insights to solve business problems and improve organizational outcomes.
• 7+ years of experience improving business processes, leading cross-functional problem solving, or driving operational change.
• Strong analytical, critical thinking, and issue-resolution skills, with the ability to assess root causes and prioritize effectively.
• Excellent verbal, written, and presentation skills, with the ability to influence stakeholders through clear storytelling and recommendations.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, highly collaborative environment.
• Proficiency in Microsoft Office, including PowerPoint, Excel, and Word.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• Knowledge of Medicare or Commercial network, contract, and demographic provider data elements.
• Experience working in CPF or HCPM systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 98,200 - 163,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.