Senior Director, Enablement

About your role:

As Senior Director, Enablement, you will lead the enablement strategy for the Financial Institutions business, helping sales, relationship management, consulting, implementation, and client-facing teams engage clients and deliver measurable business results. You will partner with executive leadership, Product, Marketing, Sales, Operations, and HR to build scalable programs that improve productivity, solution adoption, and client outcomes.

What you'll do:

• Develop and execute an enablement strategy aligned to Financial Institutions business objectives, revenue priorities, and client outcome goals.

• Create a multi-year roadmap for sales, product, client, and leadership enablement programs across client-facing and support teams.

• Lead programs that improve sales productivity, pipeline generation, solution positioning, client engagement, and revenue attainment.

• Partner with Product Management, Marketing, Sales, Operations, and HR to deliver onboarding, product readiness, launch enablement, communications, and capability development plans.

• Establish governance, standards, key performance indicators, and executive reporting to measure enablement effectiveness and guide investment decisions.

• Lead, coach, and develop an enablement team responsible for learning programs, sales readiness, product knowledge, communications, and performance enablement.

• Manage budgets, vendor relationships, learning technologies, and enablement resources to support consistent delivery across the organization.

Experience you'll need to have:

• 12+ years of experience in sales enablement, commercial enablement, learning and development, revenue operations, or client-facing business transformation within financial services, payments, technology, or a related industry.

• 8+ years of experience managing and developing teams responsible for enablement, learning, sales readiness, communications, operations, or performance programs.

• Experience developing enterprise enablement strategies, roadmaps, governance models, and measurement frameworks tied to revenue growth, productivity, adoption, or client outcomes.

• Experience partnering with executive leaders and cross-functional teams to identify capability gaps, design scalable programs, and support organizational change.

• Experience using learning technologies, sales enablement platforms, customer relationship management systems, analytics tools, or similar platforms to deliver and measure enablement programs.

• Experience creating role-based learning journeys, product readiness plans, sales playbooks, messaging frameworks, competitive intelligence, or client engagement tools.

• Bachelor's degree, or related field or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience supporting enablement programs for financial institutions, banking technology, payments, or fintech solutions.

• Experience designing certification programs for sales, relationship management, consulting, implementation, or client-facing teams.

• Experience leading enablement for product launches, market expansion, or transformational business initiatives.

• Experience presenting enablement performance, investment recommendations, and business outcomes to senior executives.

Travel:

This role require frequent travel (50%+).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.