As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

Digital Customer Success Specialist

Position Summary

The Digital Customer Success Specialist is an early-career role supporting Ciena’s Digital Customer Success organization, with a primary focus on the customer portal, digital content, and customer engagement initiatives.

This role helps translate programs, platform capabilities, and Customer Success initiatives into clear, engaging digital experiences and content. Working closely with the Portal and Customer Success teams, the Specialist will create videos, digital resources, webinar materials, and other assets that help customers and internal teams understand and engage with Ciena’s digital customer experience.

The ideal candidate is creative, organized, comfortable working with digital tools, and eager to build a career in Customer Success.

Key Responsibilities

• Support the customer portal and broader Digital Customer Success initiatives through the development of engaging digital content and resources.
• Develop customer-facing and internal materials, including portal updates, presentations, digital resources, and enablement content.
• Create and edit short-form videos, tutorials, demonstrations, and other multimedia content supporting portal adoption and Customer Success programs.
• Support the planning and execution of customer and internal webinars, including presentation materials, coordination, digital assets, and follow-up resources.
• Help drive awareness, engagement, and adoption of portal capabilities, digital resources, and Customer Success programs.
• Partner with members of the Portal, Customer Success, and cross-functional teams to gather information and translate it into accessible, customer-friendly content.
• Maintain and organize digital content to ensure materials remain current, consistent, and easy to access.
• Support new digital engagement initiatives and contribute ideas for improving the digital customer experience.
• Assist with additional Portal and Customer Success projects while developing broader knowledge of Ciena’s customers, technology, and Customer Success organization.

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Media, Customer Experience, or a related field.
• Strong written and verbal skills with the ability to present information clearly and effectively.
• Ability to translate information into clear, concise, and engaging digital content.
• Interest in Customer Success, digital customer experiences, and technology.
• Experience creating presentations, videos, digital content, or customer-facing materials through academic, internship, or professional experience.
• Strong organizational skills and attention to detail.
• Comfortable collaborating with multiple stakeholders and working in a global, cross-functional environment.
• Ability to learn new platforms, technologies, and business processes quickly.
• Self-motivated, curious, and willing to take ownership of assignments.

What Success Looks Like

Success in this role means helping make Ciena’s digital customer experience easier to understand, navigate, and engage with. The Specialist will become a trusted contributor to the Portal and Digital Customer Success team while progressively taking greater ownership of digital content, webinars, portal enablement, and customer engagement initiatives.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.