ServiceNow Developer

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Software Engineering

Job Qualifications:

Skills:

Microsoft Copilot, Playwright (Software), ServiceNow Platform

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

Own your opportunity to turn data into measurable outcomes for our customers’ most complex challenges. As a ServiceNow Developer. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT
As an ServiceNow Developer, the work you’ll do at GDIT will be impactful to the mission of USPS. You will play a crucial role in optimizing the business functions at USPS. As a developer, your contributions will play a vital role in delivering solutions that empower our customers to achieve their mission objectives effectively. By leveraging your technical expertise, you'll develop, implement, and maintain robust software solutions tailored to meet customer needs. You will collaborate with cross-functional teams to understand customer requirements, optimize workflows, and integrate cutting-edge technologies, ensuring a seamless user experience. Your commitment to innovation and quality will directly enhance the customer's operational capabilities, drive efficiency, and facilitate their overall success. Your work will shape and sustain solutions that have a meaningful and lasting impact on the customer’s goals.

WHAT YOU’LL NEED TO SUCCEED
Bring your expertise and drive for innovation to GDIT. The ServiceNow Developer must have:
Education:

• Bachelor’s degree in a relevant field from an accredited College/University is preferred.
• Alternative Path: If the candidate does not possess a relevant four-year degree, an additional four years of relevant work experience will be required.

Required Experience:

• Minimum of 8 years of Information Technology experience.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend configuration and/or App Engine Studio).
• Strong oral and written communication skills, including the ability to collaborate effectively with technical teams, stakeholders, and customers.
• Work independently with minimal supervision or as part of a cross-functional development team to deliver time-sensitive tasks and platform enhancements.
• Participate in requirements gathering, technical design discussions, and peer reviews to ensure solutions meet business and technical standards.
• Develop and maintain technical documentation, including configuration details, integration specifications, and operational runbooks.

Required Technical Skills:

• Leverage AI capabilities (AI specific tools are CoPilot and playwright) in daily work to improve productivity and solution quality (e.g., accelerating troubleshooting, code review, documentation, and automation design).
• Knowledge of users, groups, roles
• Experience creating, modifying, troubleshooting ACLs (Access Control Rules)
• Experience using Flow Designer, including approvals, task orchestration etc
• Experience with automated testing and quality practices: ATF (Automated Test Framework)
• Strong understanding of the ServiceNow data model (tables, inheritance, dictionary attributes), update sets
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.

Preferred Skills:

• ServiceNow application development experience in two or more of the following areas:
  • ITSM modules, including Incident, Change, Problem, and Knowledge Management
  • SPM modules including Demand and Project Portfolio Management (PPM)
  • Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring
  • CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance)
     

Security Clearance Level:

• Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The USPS security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in Software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your determination for solving complex data challenges.

#zxc726

The likely salary range for this position is $96,569 - $130,651. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans