Dealer Engagement Specialist
Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.
This role partners with Sales, Events, Marketing, and other internal teams to ensure dealer interactions are well-organized, supported with the right materials and communications, and followed through effectively from planning through post-engagement activities.
Outcomes and Activities:
- This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
- This position is available in two regional assignments: Southeast and West. Each hire will serve as a dedicated partner to the sales teams within their assigned region. To ensure alignment with business needs, employees must work core hours of 9:00 a.m. to 5:00 p.m. in the local time zone of the region they support, regardless of where they reside.
Key Responsibilities
Dealer Engagement Coordination
- Support the development and execution of ongoing Sales education and readiness programs for field sellers, leaders, and specialized Sales roles.
- Maintain engagement calendars, trackers, participation lists, and planning materials.
- Partner with Sales leaders and field teams to clarify roles, timelines, and responsibilities for each engagement.
- Support pre- and post-engagement activities, including invitations, meeting logistics, surveys, follow-up communications, and action items.
- Attend planning meetings and provide status updates to ensure activities remain aligned and on track.
Content and Communications
- Maintain regional dealer engagement materials, including presentations, agendas, invitations, talking points, and supporting resources.
- Create dealer-facing communications and “Know Before You Go” materials that improve preparedness and participation.
- Partner with Marketing and Brand to ensure materials are accurate, appropriate, and aligned with the intended audience.
- Coordinate recognition, celebration, and social media opportunities tied to dealer engagements.
Industry and Event Support
- Research industry associations, trade shows, auctions, and other opportunities that may support dealer engagement.
- Maintain key dates and recommend relevant opportunities for Sales participation.
- Coordinate event support, including kickoff meetings, promotional materials, signage, and other engagement needs.
Cross-Functional Partnership
- Serve as a coordination point between Dealer Engagement, Sales, Marketing, Events, and other internal partners.
- Respond to dealer and Sales inquiries and provide timely engagement-related information.
- Gather feedback and identify opportunities to improve dealer engagement planning, execution, and follow-through.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- Experience in event coordination, communications, logistics, customer engagement, or a related field.
- Strong communication, organization, attention to detail, and project coordination skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency with Microsoft Office and common collaboration tools.
- Ability to travel up to 25% to 50% based on business needs.
Preferred Qualifications
- Experience supporting Sales, dealer, customer, or industry engagement activities.
- Experience in automotive, financial services, events, or a related industry.
- Experience managing promotional materials, events, or field communications.
- Familiarity with AI-enabled productivity tools.
Targeted Compensation: $73,000 - $85,000 base salary + annual bonus plan
#LI-Remote
#zip
Benefits
- Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.