Key Account Manager - Gastroenterology

AbbVie is expanding its commercial footprint in Gastroenterology and is looking to recruit two Key Account Managers (KAM) to support the launch of an upcoming product and ensure full national coverage. These roles will collaborate with our established Immunology team, contributing to a cohesive field strategy and ensuring seamless engagement with key accounts across the country.

The ideal candidate will have a proven track record in pharmaceutical sales, particularly in Immunology, and will be responsible for managing key accounts, driving sales growth, and building strong relationships with healthcare professionals.

Key responsibilities:

• Understand accurately Key Accounts’ (KA) needs and expectations, opportunities and threats for AbbVie, competition practices, document and share this insight internally.
• Highlight the cross‑functional impact of anticipated account changes to the broader brand team (BT) to support better anticipation of future developments. Develop solutions to address claims or specific issues raised by the Key Accounts.
• Build trusted and strategic relationships with stakeholders to anticipate access barriers and better meet agendas, plans and objectives of respective key accounts.
• Identify opportunities and collaborate cross-functionally to engage in win-win partnerships with key accounts.
• Develop and manage detailed customer profiles and adjust strategies according to the highest customer service level standards.
• Develop strategy and engagement plans with the Key Accounts with projects that will create value for both parties. Formalize this within a Key Account Plan (KAP).
• Work dynamically across multiple channels, adjusting channel choice and tailoring content and messages/medical discussion topics appropriately, to meet evolving customer needs.
• Deliver sales performance, brand KPIs, financial targets and marketing objectives, meeting or exceeding expectations.
• Maintain sales call frequencies and number of professional visits as per plan.
• Share relevant learnings and observations from the infield team (IFT) with the broader IFT and the brand team (BT).
• Explore and identify areas for own development and progress.