Virtual Field Training Consultant

We have an exciting opportunity available for a Field Training Consultant. This is a virtual-first role. Approximately 80% or more of training delivery, coaching, and consulting is conducted virtually; in-person facilitation is occasional and expected to be less than 20% of time.

The Field Training Consultant partners with franchisees and operations leaders to identify learning opportunities and deliver scalable training solutions that drive business results. This role focuses on transitioning from traditional compliance-based training to capability-building approaches that improve operational performance, reduce turnover, and strengthen culture. This role leverages store performance data to consult with franchisees and hold them accountable for training outcomes. The consultant primarily facilitates virtual learning experiences—supported by data-driven insights—to ensure managers and teams gain the skills needed for success and to scale training across the system. Occasional in-person facilitation may be required. Using adult learning principles and adapting to diverse learning styles, the consultant ensures participants achieve measurable outcomes that impact profitability and growth.

Key Accountabilities Include:

Lead Scalable Training Initiatives

Serve as the primary facilitator for system-wide training programs designed to build capability and bench strength. Guide participants through diagnostic assessments, personalized learning plans, virtual coaching, and proficiency evaluations to ensure readiness for operational excellence.

Consulting & Accountability

Use store performance data and reporting tools (e.g., Power BI) to assess training effectiveness and consult with franchisees and managers on improvement opportunities. Hold stakeholders accountable for implementing training solutions that deliver measurable business results.

Virtual Facilitation & Delivery

Deliver engaging virtual learning experiences that incorporate adult learning principles and accommodate diverse learning styles. Facilitate webinars, coaching sessions, and virtual assessments to ensure participants achieve learning objectives.

Content Adaptation & Feedback

Review and make moderate updates to learning materials based on participant feedback, operational changes, and evolving business needs. Collaborate with content owners to ensure materials remain accurate, relevant, and aligned with company standards.

Evaluation & Reporting

Monitor and evaluate the effectiveness of training programs using data-driven methods. Document participant progress, maintain accurate training records, and provide timely follow-up to questions. Share insights with leadership to demonstrate training impact on business results.

The US national base salary range for this position is $82,090-$98,508. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.