Director Sales Operations Management - Deal Desk (Security)

What you get to do in this role:

Team Leadership & Capability Development

• Lead, coach, and develop a team of Deals Operations and Commercial Strategy professionals.

• Establish performance goals, career development plans, and operational priorities.

• Create scalable processes, tools, and templates that improve deal quality and sales productivity.

• Foster a culture of collaboration, customer focus, and continuous improvement.

Strategic Deal Engagement

• Personally support the organization's largest, most complex, and highest-priority opportunities.

• Partner with Sales Leadership on commercial strategy and deal execution.

• Review and provide guidance on pricing models, proposals, and solution recommendations created by team members.

• Act as an escalation point for complex commercial scenarios.

Customer-Facing Proposal & Commercial Strategy

• Oversee creation of customer-facing proposals, executive presentations, pricing summaries, and business cases.

• Ensure commercial narratives clearly communicate value, pricing rationale, and solution recommendations.

• Drive consistency in proposal quality, messaging, and commercial positioning.

Product & Use Case Alignment

• Partner with Product, Solution Consulting, and Sales teams to ensure customer requirements are effectively translated into commercial recommendations.

• Guide sales teams on product selection, packaging, and strategic positioning.

• Ensure proposed solutions align with customer goals and organizational priorities.

Sales Enablement & Operational Excellence

• Develop programs that increase seller competency in commercial discussions, pricing strategy, and proposal effectiveness.

• Establish reporting and metrics to evaluate deal support effectiveness and sales adoption.

• Identify opportunities to streamline deal workflows and improve sales productivity.

• Drive best practices across opportunity qualification, commercial engagement, and proposal development.