Load Operations Representative (Remote - Philippines)

WHAT YOU GET TO DO...

Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process

Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads

Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations

Support and operate with urgency, the track and trace of shipments to ensure service expectations are met

Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events

Manage communication and resolve load challenges when they arise

Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs

Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

YOU HAVE EXPERIENCE…

Fluent in English - verbal and written

1+ years of experience within brokerage/logistics

Succeeding with urgency

Proven ability maintaining high levels of customer service

Strong verbal and written communication skills

Problem solving ability Out of the box thinker

Familiarity with USA geography

Go-getter attitude with the ability to come up with solutions to challenges

Call center customer services experience a plus

WORKING AT LOADSMART

Competitive monthly fixed compensation plus access hours paid (over 160 hours per month!)

Signing bonus - because you will work remotely, you will use it as you like: to set up your home office, get a new laptop or buy that amazing coffee machine to make your days happier :)

Work in the comfort of your own home.

Career growth opportunities.

An opportunity to work with a diverse, global community of 450+ individuals in a fast paced, high growth company.