Sr. Platform Specialist

The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.

Issues Management

• Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
• Document, track, and take appropriate actions to close or escalate athenaNet related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaNet
• Complex issue management and highest-tier issue support
• Provide remote support to assist with EHR issues when needed
• Manage CRM queue to follow SLA parameters

Project Management

• Owns Medium/Large Projects
• Lead project planning sessions
• Manage project progress
• Manage relationship w/ clients & stakeholders
• Support data collection related to system configuration
• Identify opportunities to coordinate with PMO

Platform Management

• Maintain up-to-date knowledge of the athenaNet software applications
• Maintain and update platform standards across all markets
• Support testing of athenaNet configuration
• Configure and customize athenaOne

Team Management

• Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
• Assist with ongoing maintenance of internal process documentation
• Provide oversight and guidance for platform associates and contractor teams
• Other