Senior Account Implementation Analyst
Job Description
Responsible for activities that support sales lifecycle to ensure successful implementation of custom groups. Designs and manages detailed project plans for each new business or renewal implementation while identifying emerging issues and determining potential solutions. Leads the appropriate personnel to facilitate implementation of the terms of agreement between BCBSNC and the customer. Serves as single owner for account installation and processing for a given customer in the custom and non-standard product segment.What You'll Do
- Lead and manage all aspects of the pre-sale process as well as post-sale implementation activity of all non-standard and custom groups, including highly customized, political and/or high profile large and national accounts.
- Partner with and leads field staff personnel to facilitate the implementation of the terms of agreement between the BCBSNC and the customer. This includes the design and execution of an internal implementation strategy.
- Lead post-sale coordination of benefits, eligibility, and administrative services to accurate and timely implementation.
- Identify, evaluate, and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.
- Represent BCBSNC and form professional liaisons with consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc. Assist in identifying current and emerging complex implementation issues and in determining and evaluating potential solutions to these issues.
- Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicates key implementation messages to all necessary audiences.
- Track and manage implementation issues in order to lead overall improvement initiatives.
- Oversee significant projects that support the successful implementation of marketing objectives.
- Meet department goals and objectives and provide efficient and quality service to large non-standard accounts.
What You'll Bring
Bachelor's degree or advanced degree (where required)
5+ years of experience in related field.
In lieu of degree, 7+ years of experience in related field.
Bonus Points
3+ years of experience in medical benefits, health insurance, or a related healthcare environment.
Proven client-facing experience with the ability to build relationships, manage expectations, and deliver exceptional service.
Strong implementation, project management, and coordination skills with a track record of successfully managing multiple priorities and deadlines.
Excellent verbal and written communication skills, with the ability to collaborate effectively across teams and stakeholders.
Proficiency working within multiple systems and platforms; Salesforce experience preferred.
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Where You’ll Work
Our Hybrid-Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused.
In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.
Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
Skills
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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.