Customer Project Manager - Germany

Insider

~$65,100 - $120,900Market Estimate

Berlin, Germany && Hamburg && Munich

Full-Time

Mid (3-6 yrs)

Operations & Project Management

Posted on September 17, 2026

What You Will Do

You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology

Help our clients understand their needs and which of our features and products best match their goals and expectations

Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service.

You’ll monitor and facilitate the customer’s adoption of our technology

Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary

Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation

Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client

Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology

Plan strategies to help the customers meet their objectives, prioritising and driving resolution of escalated customer issues

Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What You Will Need

Previous work experience in customer-facing roles, such as customer success, project management, or strategic consulting. Show us you have what it takes to collaborate and build strong relationships with customers, especially at the executive level.
Strong oral and written communication skills, plus positive, energetic phone skills and excellent listening skills.
We’ve got clients all over the world! Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus!
Passion for testing, measuring, and improving outreach and follow-up effectiveness.
The ability and flexibility to work in a fast-paced startup environment.
Strong communication skills in both English and German.

What We Offer

Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.

Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.

Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.

Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.

Help build the team you want to work with and enjoy rewarding referral bonuses.

Opportunities to give back to your community through volunteering and purpose-driven social impact projects.

From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

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