Customer Support Specialist
Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.
Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
Consistently hit performance goals around productivity, customer satisfaction, and reliability.
A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
Strong technical skills with the ability to guide users of all experience levels through our platform.
Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
Excellent written and verbal communication skills.
A proven track record of high performance in customer or technical support roles.
Experience in SaaS or tech start-up environments.
A background as an admin, parent, coach, or participant in recreational sports.
Ability to work 8:30am-5pm PST.