Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners.
How you will achieve success:
Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets.
Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management
Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met.
Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution.
Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously.
What experiences will help you in this role:
Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.
Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.
Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.
