Head of Technical Operations and Clinical Engineering
Deployment and Customer Integration
Own end-to-end deployment of Cardiosense deployment for new customers, from technical scoping through go-live and steady-state support
Serve as the primary point of contact to hospital IT, biomed/clinical engineering, and information security teams.
Define and maintain the on-boarding procedures including device procurement and provisioning, fleet management, workflow mapping, and staff training.
Manage integration workstreams with hospital systems and third-party cardiac data platforms, coordinating with engineering on interfacing requirements and data flow.
Build the field support model, including tiering, SLAs, and the feedback to R&D.
Commercial & Performance Monitoring
Support Commercial to define a successful deployment including activation milestones, sustained utilization thresholds, and per-site economics.
Own instrumentation and reporting of device and platform usage, building the metrics infrastructure and recurring reporting cadence used by Commercial for account decisions.
Own account monitoring across deployed sites including utilization, workflow breakdowns, or technical friction to allow for early intervention
Translate deployment and utilization data into commercial strategy inputs and use that analysis to contribute to commercial planning.
Own technical and operation content to customer-facing materials that helps solution expansion and increases site utilization
Hardware supply and manufacturing operations
Manage the contract manufacturing and external design partners: statement of works, build plan, cost, yield, and quality
Drive the accessory and device improvements roadmap through partners from requirements through design transfer and verification
Own build planning and inventory across the demo program, clinical studies, and commercial deployment.
Clinical Engineering
Support execution of clinical validation studies demonstrating performance and clinical utility of Cardiosense solutions, with commercialization endpoint defined early on.
Provide operational and technical support to clinical studies, including site activation, device logistics, and data integrity.
Provide oversight on data monitoring and execution, flagging when sites drift out of protocol early
Product and R&D Insights and Support
Provide real-world usage into prioritized requirements for the algorithm and applications team
Identify data collection opportunities that support algorithm improvements and expansion indications, in coordination with the PCCP framework
Advise on product roadmap tradeoffs where deployment feasibility, manufacturability, or clinical utilization are gating factors.
Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, or a related technical field
8+ years of experience in medical devices, digital health, clinical engineering, healthcare technology, or a related technical environment
Demonstrated experience leading technical deployments, implementations, or integrations within hospitals or health systems
Experience working directly with hospital stakeholders, including clinicians, clinical engineering/biomed, IT, information security, and/or research teams
Strong analytical skills with experience developing metrics, dashboards, reporting, or other data driven tools used to monitor performance and support business decisions
Working knowledge across hardware, software, and clinical workflows, with the ability to effectively communicate with specialized teams in each area
Experience developing and implementing new operational processes, particularly in environments where processes and infrastructure are still being built
Demonstrated ability to independently scope problems, identify solutions, make decisions, and drive workstreams through completion
Strong cross functional leadership and communication skills, with the ability to translate technical information for clinical, commercial, and operational audiences
Experience managing multiple concurrent workstreams with competing priorities in a fast paced environment